First, check the area where the carrier might have left the package and ask your neighbors in case it was delivered to the wrong address. Also, look for any “attempted delivery” notices, which may indicate the carrier tried to deliver but no one was home. If you still can’t find it, wait until the end of the next day, as some carriers may mark packages as delivered even when they’re still in transit. If you still don’t have your package, contact the carrier with your tracking number for more details. If the carrier cannot resolve the issue, please reach out to our Customer Support Center:
Support@pawjoyspace.com

After your order has been shipped, you'll receive an email notification with tracking information. You can track your order using the link in the email or by logging into your account on Pawjoyspace.com. Please note, your order may arrive in multiple shipments, and you will receive a separate email for each one. The notifications will be sent to the email address used to place your order. If you're unable to track your order, please email
Support@pawjoyspace.com with your order number and request.

You can modify or cancel your order by contacting our Customer Support Team before it is processed. If you miss this window, don’t worry! We are committed to helping you find the perfect fit and offer 30-day hassle-free returns and exchanges. If you'd like to make changes, we recommend placing a new order to ensure timely delivery.